After reports of the Note 7 catching fire, Samsung officially announced that they will be halting the sales and shipments of Note 7 and will be calling back the smartphones that have already been sold. In an official statement, the company also stated that 35 individual devices are reported to have the battery defect as of 1st September.
1 in every 50,000 devices are at risk, says Samsung
Official Statement – “Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note 7, we conducted a thorough investigation and found a battery cell issue.
To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note 7.
For customers who already have Galaxy Note 7 devices, we will voluntarily replace their current device with a new one over the coming weeks.
We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible.”
Even though only 0.1% of all the Note 7s sold are expected to be faulty, Samsung will replace every Note 7 sold. This would be the first time a company is recalling smartphones admist saftey concers. This may be similiar to iPhone 6’s bendgate but Apple just had to replace faulty models. We are yet to know the procedures to get your phone replaced but that would be area specific. Samsung has not provided light on what the consumers are expected to do while they wait for the new phone. But we expect them to provide a temporary device for the time being.The move is sure to cause a rubble in Samsung’s market value and stocks.